Practice question · Multiple choice
Line roles hold command authority and staff roles advise. Why is friction between them treated as structural rather than as a personnel problem?
Hints
- Ask who is answerable for what in each role.
- Would replacing the individuals change the pattern?
Show the answer
A. Because staff own expertise and line own results
Why
Two legitimate authorities over the same decision produce predictable conflict. Recognising it as structural is what makes it manageable rather than personal.
Practise Organizing and Structure
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