Practice question · Put in order
Order one pass of the control cycle for a delivery operation.
- Set the standard: 95% on-time delivery
- Measure: this month came in at 88%
- Diagnose: route changes doubled depot congestion
- Correct: restagger dispatch windows and re-measure
- Compare: 7-point unfavorable variance, beyond threshold
Hints
- The standard must exist before anything can be compared against it.
- Diagnosis precedes correction.
Show the answer
- Set the standard: 95% on-time delivery
- Measure: this month came in at 88%
- Compare: 7-point unfavorable variance, beyond threshold
- Diagnose: route changes doubled depot congestion
- Correct: restagger dispatch windows and re-measure
Why
Standard, measurement, variance, diagnosis, correction, the loop that turns a plan from a document into a system.
Practise Control Systems
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