Practice question · Multiple choice
A firm’s posters proclaim "work-life balance," but promotions consistently go to those emailing at midnight. What do employees learn?
Hints
- Which signal carries sanctions?
- Watch what is rewarded, not what is framed.
Show the answer
A. The promotion criteria are the real norm
Why
Norms are read from sanctions, and promotion is the strongest positive sanction a firm owns. When espoused values and enacted rewards conflict, the rewards are the culture; the posters become symbols of something else, cynicism.
Practise Culture and Organizational Values
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