Practice question · Multiple choice
A firm’s stated value is "the customer comes first" while the reserved parking spot goes to the executive. Why do analysts treat the symbol as better evidence of the culture?
Hints
- Ask which of the two a new employee learns from within a week.
- What does the organisation actually spend and allocate?
Show the answer
D. Because symbols and sanctions record what is actually rewarded
Why
Culture is inferred from what is rewarded and enacted. Where espoused values and enacted ones diverge, the enacted ones are the culture, and the gap itself teaches employees to discount the statements.
Practise Culture and Organizational Values
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More questions on Culture and Organizational Values
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