Business I / Groups and Organizations
Practice question · Fill in the blanks

Complete Cooley’s distinction.

Small, intimate groups that shape identity are ______ groups; large, goal-oriented ones like a department are ______ groups.

Word bank: primary · secondary · reference · formal

Hints
  1. One kind of group forms persons; the other produces outputs.
  2. Intimacy and duration are what separate them.
Show the answer

Small, intimate groups that shape identity are primary groups; large, goal-oriented ones like a department are secondary groups.

Why

Primary groups make persons; secondary groups make products. Companies need both layers, and confuse them at their peril.

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