Business I / Innovation and Entrepreneurship
Practice question · Sort into groups

Sustaining or disruptive? Sort each pattern.

Groups: Sustaining innovation · Disruptive innovation

Hints
  1. One kind serves your best customers; the other starts at the bottom.
  2. Incumbents win the first race and lose the second.
Show the answer

Sustaining innovation: Improves the metrics existing customers already pay for, Incumbents usually win this game

Disruptive innovation: Starts worse on mainstream metrics, but cheaper, Takes root in a niche the leaders ignore, Improves upmarket until it swallows the mainstream

Why

The asymmetry is the theory: incumbents dominate sustaining races because their best customers demand them, and lose disruptive ones because those same customers scoff at the toy.

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