Psychology I / Persuasion and Attitude Change: The Art of Influence
Practice question · Match the pairs

Match each piece of real-world appeal copy to the principle of persuasion it exploits.

  • A charity encloses a small unconditional gift with its appeal letter
  • 'Sale ends at midnight - final three seats at this fare'
  • 'You signed our pledge last year; here is the natural next step'
  • 'Join the 40,000 people who have already switched'
  • Reciprocity
  • Commitment and consistency
  • Social proof
  • Scarcity
Hints
  1. None of the four says anything about how good the product actually is - each supplies a different reason to comply anyway.
  2. One creates a felt debt, one creates urgency, one invokes your own past self, and one points at the crowd.
Show the answer
  • A charity encloses a small unconditional gift with its appeal letter Reciprocity
  • 'Sale ends at midnight - final three seats at this fare' Scarcity
  • 'You signed our pledge last year; here is the natural next step' Commitment and consistency
  • 'Join the 40,000 people who have already switched' Social proof
Why

A gift creates an obligation to repay (reciprocity); a closing window creates urgency (scarcity); invoking a previous commitment makes refusal feel inconsistent (commitment and consistency); and a large crowd of adopters supplies social proof. All four are peripheral cues, which is why they work best on audiences who are not scrutinising the argument.

Read the lesson: Persuasion and Attitude Change: The Art of Influence →

Practise Persuasion and Attitude Change: The Art of Influence

The app has 6 more questions on this lesson, and keeps your place in the course. Psychology I is free to start.

More questions on Persuasion and Attitude Change: The Art of Influence