Psychology I / Persuasion and Attitude Change: The Art of Influence
Practice question · Put in order

Rank these four audiences from MOST likely to process a message by the central route down to LEAST likely, weighing both motivation and ability.

Hints
  1. Score each audience on motivation and on ability, then rank by the pair together.
  2. The last case fails on ability as well as on attention, which puts it below the merely uninterested commuter.
Show the answer
  1. A postgraduate with a free afternoon, reading a paper in her own specialism.
  2. A shopper comparing two washing machines she intends to keep for a decade.
  3. A commuter half-listening to a radio advert for a product she may never buy.
  4. A person walking along, glancing at a banner advert written in a language she barely reads.
Why

The postgraduate has maximum motivation and maximum ability; the shopper has real stakes but less expertise and time; the commuter has neither much interest nor much attention; the final case is distracted, uninterested and unable to decode the message at all. Ranking them forces you to apply both ELM criteria rather than just asking who is paying attention.

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