Practice question · True or false
Hochschild’s concept of emotional labour was introduced to describe a paid job requirement rather than the emotional work people do in personal relationships.
Hints
- Ask what occupations The Managed Heart studied.
- The original study concerned flight attendants and debt collectors.
Show the answer
True
Why
True. The original concept concerns work sold to an employer, where producing a feeling in oneself or in a customer is part of the job and is supervised as such. Extension to unpaid emotional work in relationships is common and often useful, but it drops the employment relation that made the concept precise.
Practise Intimacy, Gender and Sexuality
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